Shipping, returns
and the guarantee
Rates
| Service | Cost | Transit |
|---|---|---|
| Ground, contiguous US | $8.50 — free over $75 | 3–5 business days |
| Expedited | $22.50 | 2 business days |
| Live plants | Included in ground rate | Ships Mon & Tue only |
| Alaska, Hawaii, PR | $26.00 | 5–8 business days |
The grow-or-replace guarantee
If seed from a Roothouse lot fails to germinate within 30 days of a reasonable attempt, we replace the kit once, free, including shipping. “Reasonable attempt” means the seed was sown at the depth on the packet, kept damp, and given the light the listing asks for. We are not going to interrogate you about it.
The guarantee covers seed and live plants. Hard goods — pots, tools, lights, textiles — are covered by a plain 45-day return policy on unused items, plus a two-year warranty on anything with a plug on it.
What it does not cover: a plant that outgrew its pot, frost damage from leaving a box on a porch in January, and cats.
Questions we get
Can I return a plant that died?
Yes, within 30 days, under the grow-or-replace guarantee. Email us the lot number printed on the packet or the pot tag. We do not need a photograph and we do not need the corpse.
Do the seeds come with the kits?
Every grow kit ships with seed for the current year, packed in a resealable foil sleeve. Refill sleeves are sold separately so you can reuse the vessel rather than rebuy it.
Is the soil safe around cats?
The potting mix is coir, bark, castings and pumice — nothing a cat should not walk on. Individual plants are another matter, and every live-plant listing states plainly whether it is toxic to pets.
Do you ship internationally?
Not yet. Seed and live plants carry phytosanitary requirements we are not set up to meet. Hard goods to Canada are on the list for next year.
What if my grow light fails?
Two-year warranty on every fixture, and we stock replacement drivers and bulbs for models back to 2019. Write to us before you throw anything away.
Do you do corporate or wholesale orders?
Yes. Twelve units or more gets a different price and a real invoice. Write to info@roothousesupply.store with a quantity and a date and you will get an answer from a person the same day.